Privacy Policy

1. Information we collect

Information you give us

• Contact and sales inquiries: name, company, email, phone number, the topic you choose and your message when you fill out our contact form, email or call us.
• Account information: company name, address, logo, administrator and user names, email addresses, phone numbers, usernames and passwords.
• Sign-up verification: your USDOT number, company name and phone, which we check against public FMCSA records.
• Billing information: billing contact and payment details. Card and bank details are handled by our payment processor; we do not store full card numbers.
• Support communications: your questions, problem descriptions and any files you share with us.

Information our customers put into the Service

Customers use My Trucking Board to store and manage information such as loads, rates, invoices, statements, fuel and factoring reports, bills of lading, equipment records, claims and accident records, training results, messages, and information about drivers and job applicants (for example, contact details, license and medical card details and expiration dates, employment history and documents the driver uploads). We process this information for the customer, as described in Section 4.

Information collected automatically

• Usage and device data: IP address, browser and device type, operating system, pages and screens viewed, times of access and referring pages.
• Security data: login times, IP addresses and device information used to verify sign-ins, for example when we send a verification code to approve a new device or location.
• Cookies: see Section 7.

2. How we use information

• To provide, set up, operate and support the Service, including your company's branded login and driver application pages.
• To create and manage accounts, verify sign-ins and keep the Service secure.
• To process payments and send invoices, receipts and account notices.
• To answer questions, schedule demos and provide training and technical support.
• To send updates about our services. You can opt out of marketing emails at any time.
• To understand how the Service is used, fix problems and improve features.
• To prevent fraud and abuse, enforce our Terms & Conditions and meet legal obligations.

We do not use information that customers put into the Service for our own marketing, and we do not sell it.

3. How we share information

We do not sell personal information or share it with third parties for their own marketing. We share information only as follows:

• Service providers that help us run the Service, such as hosting, data backup, email, telecom (for SMS, fax and calls), payment processing and analytics. They may use the information only to provide services to us and must protect it.
• Website security: our contact form uses Cloudflare Turnstile to check that requests come from people, not automated programs. Cloudflare receives technical information such as your IP address and browser details for this check.
• Within your company's account: information is visible to the users your company authorizes, according to the roles it sets up.
• At a customer's direction: for example, when a customer sends invoices to a broker or factoring company, or texts or emails a driver through the Service.
• Legal reasons: when required by law, subpoena or court order, or when needed to protect the rights, property or safety of My Trucking Board, our customers or others.
• Business transfers: in a merger, acquisition or sale of assets, subject to this Policy.
• With your consent for any other purpose.

4. Information we process for our customers

For information that customers and their users put into the Service, including driver and applicant data, the customer controls the information and we act as its service provider. We use it only to provide the Service to that customer, to keep the Service secure, and as the law requires. Requests to see, correct or delete this information should go to the trucking company that collected it. If you contact us instead, we will forward your request to that company or help it respond.

5. Text messages and calls

Our customers can use My Trucking Board to text, call or fax their own employees and drivers. Those messages come from the customer, which is responsible for having the needed consent and honoring opt-outs.

If you give My Trucking Board your phone number, for example on our contact form, we may call or text you about your inquiry or account. Message frequency varies, and message and data rates may apply. Reply STOP to stop texts or HELP for help, or contact support@mytruckingboard.com. We do not share or sell phone numbers or text-messaging consent with third parties or affiliates for their marketing.

6. How long we keep information

• Account and Customer Data: for as long as the account is active. After an account ends, the customer may request an export for 30 days; after that, we delete or anonymize the data within a reasonable time, unless we must keep it by law.
• Inactive Free accounts: a Free account with no sign-in for more than 6 months is deleted with its data, after an email notice to the account administrator at least 30 days before.
• Backups: backup copies are kept on a rolling basis, generally for up to 30 days, and then overwritten.
• Contact and sales inquiries: generally up to 2 years after our last contact with you, unless you become a customer.
• Billing records: as long as required for tax and accounting purposes.

7. Cookies and similar technologies

We use cookies and similar technologies to keep you signed in, remember preferences, protect accounts and understand how our website and Service are used. You can block or delete cookies in your browser settings, but some parts of the Service, such as signing in, may not work without them. Our website does not currently respond to "Do Not Track" browser signals.

8. Security

We use administrative, technical and physical safeguards designed to protect information, including encrypted (HTTPS) connections, password protection, access limited to people who need it, sign-in verification for new devices or locations, and regular backups. No method of storage or transmission is completely secure, so we cannot guarantee absolute security. If we learn of a security incident affecting your information, we will notify affected customers and individuals as the law requires.

9. Your choices and rights

• Account information: account administrators can view and update company and user information in the Service, or ask us to help.
• Marketing: use the unsubscribe link in any marketing email, or reply STOP to marketing texts. We will still send messages needed to run your account.
• Access, correction and deletion: depending on where you live, you may have the right to ask what personal information we hold about you, to correct it or to delete it. Email support@mytruckingboard.com or call (888) 897-0123. We will verify your request and respond within the time the law requires. We will not treat you differently for using these rights.
• Drivers and applicants: please contact the trucking company you work for or applied to (see Section 4).

10. Children

The Service is for businesses and is not directed to anyone under 18. We do not knowingly collect personal information from children under 13. If we learn that we have, we will delete it.

11. Where information is stored

My Trucking Board is operated from the United States, and information is stored and processed in the United States. If you use the Service from outside the U.S., your information will be transferred to the U.S., where data protection laws may differ from those in your country.

12. Other websites

Our website and Service may link to websites or services run by others, such as factoring companies or fuel providers. This Policy doesn't cover them; please read their privacy policies.

13. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the new version on this page with a new "Last updated" date and, for significant changes, notify account administrators by email or in the Service.

14. Contact us

Questions or requests about privacy:

UpIn Enterprise LLC · My Trucking Board
Attn: Privacy
3030 Warrenville Rd, Lisle, IL 60532
Phone: (888) 897-0123
Email: support@mytruckingboard.com